Refund Policy for Defective Products:
At Elevayted, we take pride in delivering high-quality products and exceptional customer service. However, we understand that occasionally, defects may occur. If you receive a defective product, please follow our refund policy guidelines outlined below:
1. **Notification of Defect**: Upon receiving your order, if you discover any defects in the product, please notify us immediately by contacting our customer support team at elevaytedphotography@gmail.com. Remember to include your order number and provide a detailed description of the defect.
2. **Documentation**: To facilitate a swift resolution, we require clear photographic evidence of the defect. Take high-resolution photos of the defective areas of the product from multiple angles to ensure the defect is clearly visible.
3. **Submission of Documentation**: Email the photos of the defective product, along with your order number and a brief explanation of the issue, to elevaytedphotography@gmail.com. This documentation is crucial for our team to accurately assess the defect.
4. **Refund Process**: Upon receiving your documented complaint, our team will review the information provided to verify the defect. If the defect is confirmed, we'll initiate a refund for the defective item. Please note that refunds are processed within 30 business days and will be issued using the original payment method.
5. **Replacement Option**: We understand your desire to receive a quality product and offer the option for a replacement if available. If you prefer a replacement instead of a refund, please indicate this in your initial communication with our customer support team. Replacement requests are subject to product availability.
6. **Expected Timeline**: While we aim to process refunds and replacements promptly, please understand that the availability of specific products may vary depending on supply and demand. We'll provide regular updates on the status of your replacement. Generally, you can expect a replacement product within two weeks.
Please note that our refund policy only applies to defective items and does not cover damage caused by misuse, improper care, or normal wear and tear. If you have any questions or concerns about our refund policy or need assistance with your defective product, please don't hesitate to contact our customer support team at elevaytedphotography@gmail.com. We're committed to ensuring your satisfaction with your Elevayted purchase.